Delivery & Returns
Delivery is free on all orders over £35! Standard delivery charge is a flat rate of £4 for orders under £35, or £2.00 for large letter sized parcels. If you would like your order sent using a premium delivery service (e.g. guaranteed next day delivery) get in touch and we will happily arrange this with you.
We aim to dispatch the same day if the order is placed before noon, Monday to Friday, and usually by the next day. Occasionally it may take a couple of days to dispatch your order but if you need it in a hurry just get in touch.
We will notify you by e-mail when your order is dispatched, you will receive a confirmation email stating delivery method and tracking number where appropriate. If you haven’t received this please check your spam folder.
All orders over £40 will be posted using a recorded delivery service and detailed in the email you receive.
At extremely busy periods or during times of disruption, some parcels may be subject to delays. Feel free to contact us if you are worried or check your account at https://www.bundleoflove.co.uk/my-account/
We do our best to be an ethical, sustainable business, therefore you will most likely receive your order in reused, recycled and repurposed packaging, please feel free to save and use again where possible! It’s not uncommon to receive your order in an old shoe box, biscuit box, or cereal box! If it does the job it gets saved and used 🙂
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it by emailing us at firstname.lastname@example.org or via Messenger!
We hope you don’t change your mind, as a small business returns are quite costly for us which is why we offer to help with any queries before purchase! Of course, items can occasionally become faulty, so we offer a full refund or exchange should this be the case.
You can find out more about returns in our Terms Of Sale with all of the boring bits, but ultimately if you are not satisfied and wish to return simply email us or contact us on Messenger and we will happily sort it.